The Tankobonbon Backordering Process - Tankobonbon

For those who cannot see the image above, here's the text format:

1. YOU check the Tankobonbon website to see what’s available and add to cart or reserve an item.
  • Add to Cart - The item is on-hand, can be paid via COD, and ships as soon as possible
  • Reserve - The item is for backorder/pre-order, cannot be paid via COD, and ships as soon as stocks arrive

2. YOU checkout your cart, enter shipping details, choose a courier, select a payment method, and place the order.

3. THE SYSTEM checks your order and adds stock status that you can check on tankobonbon.com/account.
  • Blank (No stock status indicated) - The system detected that all items in your order are not on-hand with us and are waiting for stocks. If the order is paid, Tankobonbon will check the publisher’s stocks and order it from them so it could arrive in future restocks if on-hand from them or when reprinted. Patience is highly valued.
  • Check if Acquired - The system detected that a part of your order is on-hand with us, but we’ll still have to double-check
  • Check if Acquired, To ship x - The system detected that all items in your order should be on-hand with us, and ready to ship, but we’ll still have to double-check
  • Hold, To ship x - The system detected that the customer requested to not ship the order yet since another order will be placed in the future and it should be shipped together.
  • PBSC x - The system detected that the order will be paid when stocks are confirmed. Will have to be double-checked if valid.
  • PBSC - A Tankobonbon team member checked that this order is valid to be paid later when stocks are confirmed. - Same status as Blank above as this is backordered for you. Please wait for the stocks to arrive.
  • With a backorder - The system detected that a part of your order was already shipped but there are still item(s) left to ship.
  • Backorder Arriving, To ship x - The system detected that stocks are incoming for the entire order and as it arrives, the order is ready to be shipped.
  • Backorder Arriving, To ship x, With a Backorder - The system detected that stocks are incoming for part of the order and since the customer noted/requested to “ship early acquired”, it will be shipped as it arrives, but there are remaining books in the order waiting for stocks and an additional shipping fee could be charge for those.
  • Backorder Arriving, PBSC - An invoice is sent informing the customer that the entire order is arriving soon and the balance is needed to be paid within three (3) days, else the account will have a strike for violation.
  • Backorder Arriving, PBSC, With a Backorder - An email is sent informing the customer that a part of the order is arriving soon and they will be asked if they wish to ship it early so they can pay for the shipping fee as well, or wait for the rest of the order to arrive so only the book will be charged and not the shipping fee yet.
  • Shipped - The system detected that the entire order is paid prior to booking and it is shipped.
  • Shipped for COD - The system detected that the entire order is shipped and the payment method is cash-on-delivery.
  • Exceeding Quantity - The system detected that more than one quantity of the same book is ordered or was already ordered before. The order will be edited and excess payment will be refunded if paid, otherwise an updated invoice will be emailed.
  • Order Error - The system detected that a backorder was placed but cash-on-delivery was chosen or by other errors. Since this is not allowed, please select a different payment method by clicking on the “Pay Now” button on the invoice emailed to you.
4. Orders that are ready to ship are booked every Thursday/Monday unless it’s a restock week (booking is slower during this time). Depending on where you are and the weather conditions, it should arrive to your doorstep in 2-7 business days after it’s been picked up. Backorders are a different case and the stock confirmation depends on its reprint rate by the publisher:
  • If the publisher has stocks of it - You can expect to receive it as part of our next restocks. We have restocks arriving 2-4 times a month.
  • If the publisher has no stocks of it and it is scheduled to be reprinted - You can expect to receive it as part of our next restocks AFTER it gets reprinted AND we get stocks of it. This schedule could change and the number of copies that will be reprinted is not shared even to us.
  • If the publisher has no stocks of it and has no specified reprint date but it’s popular - Always expect that mainstream series WILL get reprinted and it is just a matter of time and patience. No one really knows exactly when (except for the publisher, etc.) but it WILL be. Popular series drive sales and the supply is just too short to keep up with the demand.
  • If the publisher has no stocks of it and the last time it was reprinted was in the past year - There is still a high possibility of it getting reprinted since it was reprinted recently, although your wait will be longer since the next reprint batch would take a while. This is common for volumes around 3+ for manga and light novels. - We cannot check titles individually when books were last reprinted, this is mostly a gut feeling by booksellers based on popularity and familiarity; same goes for those reprinted more than a year ago.
  • If the publisher has no stocks of it and the last time it was reprinted was more than a year ago - There is a lower possibility for a reprint but it is not zero. Backordering is highly encouraged to hit the minimum quota for the publishers to print more (they need to see if it’s still worth reprinting, if there’s still enough interest).
  • If the publisher has no stocks of it and the last time it was reprinted was a decade ago - Reprints are fairly low, but we cannot really say it’s impossible, since sometimes some series suddenly go viral and reprints hit again (for example: Banana Fish which was published in English in 2004).
5. Incoming restocks are shipped via air and arrives in the Philippines in 7-10 days. Once arrived, Bureau of Customs checks the parcel for another 7-10 days. The incoming restock list’s date of arrival already have this process considered and the date indicated is the restock’s arrival to us. Depending on the Custom’s speed of clearance, it could be delayed or arriving early.
  • Best Case Scenario - If a book is in-stock from the publisher and its Customs clearance went smoothly, it should arrive in 2 weeks after stocks are confirmed.
  • Worst Case Scenario - If a book’s reprint took months, its freight process had issues, and its Customs clearance wasn’t the best, it could take two months after the stocks are confirmed.

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