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Shipping FAQ

Shipping Notes

J&T Express is strictly for non-COD orders unless your area is not covered by GoGo Xpress, if so, please still choose GoGo Xpress (and we'll ship it via J&T Express).

If you chose J&T Express as a courier for your COD order but GoGo Xpress can deliver your order there, we'll ship it via GoGo Xpress and your COD amount will be adjusted accordingly.

Regular-sized books are those around 192 pages, with trim size no bigger than 5" x 7.125" (e.g.: VIZ Media's Shonen Jump books).
GoGo Xpress texts you for any incoming shipment while you have to manually track your orders via J&T Express.
GoGo Xpress' small pouch is equivalent to J&T Express' medium pouch, hence the huge difference of their shipping fees.
Shipping fees depend on weight. Should your order include a larger trim / oversized / thick or hugely-trimmed light novel book, the shipping fee may increase accordingly as these have heavier weights.
Our maximum weight for shipping is 9 kilograms. Anything exceeding that and we'll be charging from zero again.
To save on shipping, we encourage you to checkout your orders on Shopee. To do so, just chat us there and we'll transfer stocks there. Take note that external purchases cannot have Bonbon points.

If you wish to checkout your consolidation thru Shopee, we'll have to fully refund you everything under the consolidation and you have to check them out again on Shopee (plus the 4% Shopee service fee).

Alternatively, we encourage you to consolidate your orders up to 14 regular-sized books to efficiently save on shipping.
Since we're not based in Metro Manila, we cannot cater other couriers.
We believe that Shopee shipping fee is cheaper since they handle a lot of orders throughout the Shopee ecosystem. A rider could go to 20+ addresses in a day and saves a lot on fuel than a regular courier going to 10 or less addresses.
We have your parcels insured up to ₱500.00 only. If you wish to fully insure your orders, which you'll fully shoulder, on its full item amount, please indicate on the order notes so we could update the charge.
You may pick-up your orders for free. It won't be packed, however, as it will just be on our paper bag—so we encourage you to bring your own bag (unless you prefer to buy our tote).
Shipping fee includes service fees (packaging, packing, and pouch fee).
This shipping table is in effect for orders made May 8 until further notice.

1 - 3 regular-sized books are packed in a bubble wrap and inserted in a T-shaped single-walled kraft mailer box. 1 random bookmark is included.
4 - 6 regular-sized books are packed in a honeycomb or bubble wrap and inserted in a regular-slotted single-walled corrugated kraft box. 1 random bookmark is included.
7-14 regular-sized books are either packed the same as 4-6 in two separate boxes or in a single larger box.
15+ books are packed in an oversized box provided by the courier. Packaging varies depending on the sizes of the books.
For box sets, please add around 2 books to what's inside to calculate since we use thick air columns for cushioning.

For example, for Assassination Classroom Box Set, it has 22 books inside—please calculate the shipping as 24 books.

Bulacan, Laguna, Rizal (applies for GoGo Xpress and J&T Express only; for Shopee, please refer to Luzon)

Islands include Basilan, Batanes, Camiguin, Dinagat, Romblon, Siquijor, Tawi-tawi

Palawan (Under Visayas in J&T Express), Antique, Biliran, Eastern Samar, and Northern Samar are not in GoGo Xpress area

If wish for us to temporarily keep your books and not ship them yet, select "Hold, do not ship yet" on shipping choices so you don't have to pay for shipping yet
Once you're ready to have your orders shipped, send us a "Ship early" request on the Help Center