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Damage Compensation

Damage Compensation Terms

 

Thank you for visiting and shopping at Tankbonbon Manga Book Store. Following are the terms and conditions that constitute our Damage Compensation Terms.

REFUND POLICY

  • Refund requests may only be processed in case of unavailability of stocks. 
  • Tankbonbon Manga Book Store do not provide a refund in case of any product being loss or damaged during shipping. If the product is damaged please see the DAMAGED COMPENSATION POLICY below.

DAMAGE COMPENSATION POLICY

Tankbonbon ensure all our items are packed and shipped with outmost care. Tankobonbon Manga Book store is not liable for any products lost during shipping, however we offer compensation for the damaged ones in the form of BONBON POINTS. Please see the table below for reference.
DAMAGE BONBON POINTS
Minor Chip 25 bonbon points
Major Chip 50 bonbon points
Minor Spine Tear 50 bonbon points
Major Spine Tear 125 bonbon points
Minor Dent 100 bonbon points
Major Dent 150 bonbon points
Spine Crumple 50 bonbon points

EXCHANGE POLICY

  • Tankbonbon offers an exchange for items that have the following issues: 
    • Unreadable
    • Torn cover page
    • Missing page/s
    • Wrong Print
  • In case of incorrect shipment, please contact us via our live chat, link is provided below:
    https://help.tankobonbon.com/contact

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