Damage Compensation
Thank you for visiting and shopping at Tankbonbon Manga Book Store. Following are the terms and conditions that constitute our Damage Compensation Terms.
REFUND POLICY
- Refund requests may only be processed in case of unavailability of stocks.
- Tankbonbon Manga Book Store do not provide a refund in case of any product being loss or damaged during shipping. If the product is damaged please see the DAMAGED COMPENSATION POLICY below.
DAMAGE COMPENSATION POLICY
Tankbonbon ensure all our items are packed and shipped with outmost care. Tankobonbon Manga Book store is not liable for any products lost during shipping, however we offer compensation for the damaged ones in the form of BONBON POINTS. Please see the table below for reference.| DAMAGE | BONBON POINTS |
| Minor Chip | 25 bonbon points |
| Major Chip | 50 bonbon points |
| Minor Spine Tear | 50 bonbon points |
| Major Spine Tear | 125 bonbon points |
| Minor Dent | 100 bonbon points |
| Major Dent | 150 bonbon points |
| Spine Crumple | 50 bonbon points |
| Minor Cover Tear | 200 bonbon points |
| Cover Fold | 150 bonbon points |
| Cover Bend | 100 bonbon points |
| Spine Bend | 75 bonbon points |
| Yellowish | 125 bonbon points |
| Box Set Dent [with unboxing video] | P200 refund |
| Cover Misalignment | Not compensated |
| Upside-down cover | 30% item refund |
| Upside-down interior | Return and full refund |
EXCHANGE POLICY
- Tankbonbon offers an exchange for items that have the following issues:
- Unreadable
- Torn cover page (major)
- Missing page/s
- Wrong Print
-
In case of incorrect shipment, please contact us via our live chat, link is provided below:
https://help.tankobonbon.com/contact