Shipping Notes

• J&T Express is strictly for non-COD orders unless your area is not covered by GoGo Xpress, if so, please still choose GoGo Xpress (and we'll ship it via J&T Express).
• If you chose J&T Express as a courier for your COD order but GoGo Xpress can deliver your order there, we'll ship it via GoGo Xpress and your COD amount will be adjusted accordingly.
• Regular-sized books are those around 192 pages, with trim size no bigger than 5" x 7.125" (e.g.: VIZ Media's Shonen Jump books).
• GoGo Xpress texts you for any incoming shipment while you have to manually track your orders via J&T Express.
• GoGo Xpress' small pouch is equivalent to J&T Express' medium pouch, hence the huge difference of their shipping fees.
• Shipping fees depend on weight. Should your order include a larger trim / oversized / thick or hugely-trimmed light novel book, the shipping fee may increase accordingly as these have heavier weights.
• Our maximum weight for shipping is 9 kilograms. Anything exceeding that and we'll be charging from zero again.
• To save on shipping, we encourage you to checkout your orders on Shopee. To do so, just chat us there and we'll transfer stocks there. Take note that external purchases cannot have Bonbon points.
• If you wish to checkout your consolidation thru Shopee, we'll have to fully refund you everything under the consolidation and you have to check them out again on Shopee (plus the 4% Shopee service fee).
• Alternatively, we encourage you to consolidate your orders up to 14 regular-sized books to efficiently save on shipping.
• Since we're not based in Metro Manila, we cannot cater other couriers.
• We believe that Shopee shipping fee is cheaper since they handle a lot of orders throughout the Shopee ecosystem. A rider could go to 20+ addresses in a day and saves a lot on fuel than a regular courier going to 10 or less addresses.
• We have your parcels insured up to ₱500.00 only. If you wish to fully insure your orders, which you'll fully shoulder, on its full item amount, please indicate on the order notes so we could update the charge.
• You may pick-up your orders for free. It won't be packed, however, as it will just be on our paper bag—so we encourage you to bring your own bag (unless you prefer to buy our tote).
• Shipping fee includes service fees (packaging, packing, and pouch fee).
• This shipping table is in effect for orders made May 8 until further notice.

Packaging Notes

• 1 - 3 regular-sized books are packed in a bubble wrap and inserted in a T-shaped single-walled kraft mailer box. 1 random bookmark is included.
• 4 - 6 regular-sized books are packed in a honeycomb or bubble wrap and inserted in a regular-slotted single-walled corrugated kraft box. 1 random bookmark is included.
• 7-14 regular-sized books are either packed the same as 4-6 in two separate boxes or in a single larger box.
• 15+ books are packed in an oversized box provided by the courier. Packaging varies depending on the sizes of the books.
• For box sets, please add around 2 books to what's inside to calculate since we use thick air columns for cushioning.
• For example, for Assassination Classroom Box Set, it has 22 books inside—please calculate the shipping as 24 books.

Shipping Rates

• We've highlighted the cheapest aside from Shopee.
• Shopee rates may vary as these are estimates from our simulations.
• We already ended our free shipping promo on December 31, 2022.

To Cavite

To Metro Manila

To Greater Metro Manila

• Bulacan, Laguna, Rizal (applies for GoGo Xpress and J&T Express only; for Shopee, please refer to Luzon)

To anywhere else in Luzon

• Aurora is not in GoGo Xpress area

To Islands

• Islands include Basilan, Batanes, Camiguin, Dinagat, Romblon, Siquijor, Tawi-tawi

To Visayas

• Palawan (Under Visayas in J&T Express), Antique, Biliran, Eastern Samar, and Northern Samar are not in GoGo Xpress area

To Mindanao

• Lanao del Sur and Sultan Kudarat are not in GoGo Xpress area

Holding Orders

• If wish for us to temporarily keep your books and not ship them yet, select "Hold, do not ship yet" on shipping choices so you don't have to pay for shipping yet
• Once you're ready to have your orders shipped, send us a "Ship early" request on the Help Center

Tankobonbon's pricing depends on two factors: the book's US dollar price found at the back of the book near the barcode AND the exchange rate (USD to PHP). We also add $1 to the price before converting it. Tankobonbon's pricing formula is therefore:

( USD price rounded up to the nearest whole number + 1 ) * Exchange rate

Pricing chart ($1 = ₱57 as of 9/20/23)

Pricing Types

You can sometimes determine the price of a book depending on the publisher, trim size, imprint, and/or if it's an omnibus. This table is just a general reference.

The +1 dollar

Tankobonbon has implemented the +1 dollar pricing last October 4, 2022 to continue fulfilling orders using the fastest international importation method and Customs clearance processing.

Determining the exchange rate

We refer to the exchange rate because we are paying our suppliers and couriers in dollars. There are also foreign currency charges in play that we'd like to cover.

The exchange rate is determined by a couple of factors:

• If it reaches the 0.5 line consistently for a week -- which means if the exchange rate is fluctuating between, for example, ₱56.50 to ₱56.99 for a week straight, chances are, we'll abide by the ₱57.00 exchange rate.
• The "consistency" breaks when it has fallen lower than 0.5 for three days straight.
• Price freeze -- there are occasions where we disregard the rise and fall of rates and retain the current website pricing; this usually occurs when there's a major event we're attending (such as the Manila International Book Fair every September)
• Owner's discretion -- Tankobonbon's owner has the sole right to edit the overall pricing if they wish to increase or decrease it, usually depending on how impactful the rise and fall of rates are against supplier payments.

Thank you for visiting and shopping at Tankbonbon Manga Book Store. Following are the terms and conditions that constitute our Damage Compensation Terms.

REFUND POLICY

• Refund requests may only be processed in case of unavailability of stocks. 
• Tankbonbon Manga Book Store do not provide a refund in case of any product being loss or damaged during shipping. If the product is damaged please see the DAMAGED COMPENSATION POLICY below.

DAMAGE COMPENSATION POLICY

EXCHANGE POLICY

• Tankbonbon offers an exchange for items that have the following issues: 
• Unreadable
• Torn cover page (major)
• Missing page/s
• Wrong Print
• In case of incorrect shipment, please contact us via our live chat, link is provided below:
  https://help.tankobonbon.com/contact