Shipping Notes

• J&T Express is strictly for non-COD orders unless your area is not covered by GoGo Xpress, if so, please still choose GoGo Xpress (and we'll ship it via J&T Express).
• If you chose J&T Express as a courier for your COD order but GoGo Xpress can deliver your order there, we'll ship it via GoGo Xpress and your COD amount will be adjusted accordingly.
• Regular-sized books are those around 192 pages, with trim size no bigger than 5" x 7.125" (e.g.: VIZ Media's Shonen Jump books).
• GoGo Xpress texts you for any incoming shipment while you have to manually track your orders via J&T Express.
• GoGo Xpress' small pouch is equivalent to J&T Express' medium pouch, hence the huge difference of their shipping fees.
• Shipping fees depend on weight. Should your order include a larger trim / oversized / thick or hugely-trimmed light novel book, the shipping fee may increase accordingly as these have heavier weights.
• Our maximum weight for shipping is 9 kilograms. Anything exceeding that and we'll be charging from zero again.
• To save on shipping, we encourage you to checkout your orders on Shopee/Lazada. To do so, just chat us there and we'll transfer stocks there. Take note that external purchases cannot have Bonbon points.
• If you wish to checkout your consolidation thru Shopee, we'll have to fully refund you everything under the consolidation and you have to check them out again on Shopee (plus the 4% Shopee service fee).
• Alternatively, we encourage you to consolidate your orders up to 14 regular-sized books to efficiently save on shipping.
• Since we're not based in Metro Manila, we cannot cater other couriers.
• We believe that Shopee shipping fee is cheaper since they handle a lot of orders throughout the Shopee ecosystem. A rider could go to 20+ addresses in a day and saves a lot on fuel than a regular courier going to 10 or less addresses.
• We have your parcels insured up to ₱500.00 only. If you wish to fully insure your orders, which you'll fully shoulder, on its full item amount, please indicate on the order notes so we could update the charge.
• You may pick-up your orders for free. It won't be packed, however, as it will just be on our paper bag—so we encourage you to bring your own bag (unless you prefer to buy our tote).
• Shipping fee includes service fees (packaging, packing, and pouch fee).
• This shipping table is in effect for orders made May 8 until further notice.

Packaging Notes

• 1 - 3 regular-sized books are packed in a bubble wrap and inserted in a T-shaped single-walled kraft mailer box. 1 random bookmark is included.
• 4 - 6 regular-sized books are packed in a honeycomb or bubble wrap and inserted in a regular-slotted single-walled corrugated kraft box. 1 random bookmark is included.
• 7-14 regular-sized books are either packed the same as 4-6 in two separate boxes or in a single larger box.
• 15+ books are packed in an oversized box provided by the courier. Packaging varies depending on the sizes of the books.
• For box sets, please add around 2 books to what's inside to calculate since we use thick air columns for cushioning.
• For example, for Assassination Classroom Box Set, it has 22 books inside—please calculate the shipping as 24 books.

Shipping Rates

• We've highlighted the cheapest aside from Shopee.
• Shopee rates may vary as these are estimates from our simulations.

To Cavite

To Metro Manila

To Greater Metro Manila

• Bulacan, Laguna, Rizal (applies for GoGo Xpress and J&T Express only; for Shopee, please refer to Luzon)

To anywhere else in Luzon

• Aurora is not in GoGo Xpress area

To Islands

• Islands include Basilan, Batanes, Camiguin, Dinagat, Romblon, Siquijor, Tawi-tawi

To Visayas

• Palawan (Under Visayas in J&T Express), Antique, Biliran, Eastern Samar, and Northern Samar are not in GoGo Xpress area

To Mindanao

• Lanao del Sur and Sultan Kudarat are not in GoGo Xpress area

Holding Orders

• If wish for us to temporarily keep your books and not ship them yet, select "Hold, do not ship yet" on shipping choices so you don't have to pay for shipping yet
• Books that are with us before October 4 do not qualify for free shipping and the paid shipping fee still applies
• Once you're ready to have your orders shipped, send us a "Ship early" request on the Help Center

Thank you for visiting and shopping at Tankbonbon Manga Book Store. Following are the terms and conditions that constitute our Damage Compensation Terms.

REFUND POLICY

• Refund requests may only be processed in case of unavailability of stocks. 
• Tankbonbon Manga Book Store do not provide a refund in case of any product being loss or damaged during shipping. If the product is damaged please see the DAMAGED COMPENSATION POLICY below.

DAMAGE COMPENSATION POLICY

EXCHANGE POLICY

• Tankbonbon offers an exchange for items that have the following issues: 
• Unreadable
• Torn cover page (major)
• Missing page/s
• Wrong Print
• In case of incorrect shipment, please contact us via our live chat, link is provided below:
  https://help.tankobonbon.com/contact

Information on Stock Availability

We order books based on previous backorders [which is now indefinitely closed] and Notify Me requests. Adding a book to your wishlist does not guarantee it will be restocked, but we also take note of it as a factor. Requesting on the Notify Me section on sold out books lets us know the amount of people actually interested in purchasing it should we have a copy.

Filling out the Notify Me requests holds no promise that we'll get it and it won't give you false hope or require immediate payment.

Once stocks arrive and there are on-hand extras, those who filled out the notify me form will be immediately emailed that it's available. Those who wishlisted it and subscribed for email marketing will also receive an email albeit slower.

However, not all Notify Me requests will be accommodated as some could have no stocks for months and it is indeterminable when there would be new reprints. Our stocks rely solely on the availability from our supplier.

Notify Me emails are system generated and only emails you when 1 (ONE) available stock is input on the product you signed up for. Stocks can be depleted quick so it's best to act fast once you receive an email!

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Amazon/Right Stuf On-hand [Not yet active]

Take note that this is a more expensive option.

If a book is in-stock at Amazon.com, we can order it for you by filling out the Amazon Order Form. The amount you'll pay is calculated as:

the price of the item on Amazon.com's site + 37% international shipping fee + 3% proxy fee + local shipping fee converted into Amazon.com's US Dollars to PH Peso currency rate

We order from Amazon once the batch is full (batch name is AMAZ000) and if your item became out of stock while we order it for you, it will be refunded. Amazon shipments arrive two weeks after they process it.